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Privacy Policy

Your privacy matters to us. This policy explains how we handle your data.

Last updated: January 1, 2025

1. Introduction

MIRA Sustainable Energy Co., Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or submit inquiries to us.

This policy complies with the European Union's General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, company name, email address, phone number, and WhatsApp number submitted through our contact form.
  • Inquiry Details: Product interests, project requirements, and any information you provide in your message.
  • Technical Data: IP address, browser type, device information, and usage data collected via cookies.

3. How We Use Your Data

We process your personal data for the following purposes:

  • To respond to your inquiries and provide quotes for our products.
  • To process and fulfill orders, including shipping and customs documentation.
  • To communicate with you about products, services, and business opportunities.
  • To improve our website, products, and customer service.
  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Consent: You have provided consent by submitting our contact form.
  • Contractual Necessity: Processing is necessary to respond to your inquiry and provide services.
  • Legitimate Interest: To conduct business operations and improve our services.

5. Cookies

We use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Necessary for the website to function properly.
  • Preference Cookies: Remember your choices and settings.

Our cookie banner allows you to accept or decline non-essential cookies. You can also disable cookies in your browser settings.

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

  • Shipping and logistics partners (for order fulfillment only).
  • Legal authorities when required by law.
  • Service providers who assist us in operating our website and business (under confidentiality agreements).

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Inquiry data is typically retained for 24 months unless you request earlier deletion.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: Request that we limit data processing.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Withdraw Consent: Withdraw consent at any time.

To exercise any of these rights, please contact us at info@idealh.cn.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption, access controls, and regular security reviews.

10. International Data Transfers

As an international business, your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our website and services are intended for business professionals. We do not knowingly collect personal data from individuals under 18 years of age.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.